Returns & Refunds
At Rustic Bali Interiors, we carefully source unique handcrafted furniture, homewares and décor from Bali and across Indonesia. Many of our pieces are handmade or created from natural materials, making each item beautifully unique.
If you are not completely satisfied with your purchase, we accept returns on eligible items within 30 days of delivery.
Returns
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused and in its original condition.
- Have all original tags attached where applicable.
- Be returned in its original packaging where possible.
- Include proof of purchase.
To request a return, please email sales@rusticbaliinteriors.com.au with your order number, the reason for your return and, where applicable, photographs of the item. We will provide you with return instructions before the item is sent back.
Non-Returnable Items
The following items cannot be returned unless they are faulty or required under Australian Consumer Law:
- Sale or clearance items.
- Gift cards.
- Custom-made, custom-sourced or special-order items.
- Items that have been used, damaged or altered after delivery.
Handcrafted & Natural Products
Many of our products are handcrafted, vintage or made from natural materials. Variations in colour, texture, timber grain, shell patterns, stone markings, size and finish are part of the unique character of each piece and are not considered faults.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method. Depending on your payment provider, refunds may take approximately 5–10 business days to appear in your account.
Original shipping charges are not refundable unless required under Australian Consumer Law.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrectly supplied.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs of the item and packaging.
Where appropriate, we will arrange a replacement, exchange, store credit or refund.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy excludes your rights under Australian Consumer Law.