Refund policy

Returns & Exchanges

We take great care in curating each piece and hope you love your selection. If for any reason it’s not quite right, returns are accepted within 14 days of delivery for a store credit or refund.

To be eligible for a return, items must be in their original, unused condition, with all tags and packaging intact. Proof of purchase is required.

To request a return, please contact us at sales@rusticbaliinteriors.com.au. Once your return is approved, we will provide instructions on how and where to send your item. Please note that returns sent without prior approval will not be accepted.

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Damages & Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is damaged, defective, or incorrect. We will assess the issue and work with you to resolve it promptly.

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Exclusions

Sale items and gift cards are considered final sale and are not eligible for return or exchange.

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Exchanges

The simplest way to exchange an item is to return your original purchase. Once your return has been approved, you may place a new order for your preferred item.

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Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to finalise the transaction. If more than 15 business days have passed since your refund was approved, please contact us at sales@rusticbaliinteriors.com.au